Questions about account
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For your own privacy and security, log out after visiting www.carlakamphuis.com/en/ to prevent others from accessing your personal information. Go to your account to log out.
We’re sorry to hear you can’t log in. There could be several reasons for this, and they all require different solutions. Clearing your browser’s history and cookies (all of them) can help eliminate login errors. It’s also possible your password is incorrect and you’re still not receiving a notification. After clearing your browser history, you can request a new password via the Login screen by clicking Lost your password?
Go to My Account > Account Details. Here you can change your password.
Forgotten your password? Request a new one on the Login screen.
You can log in on your mobile phone, tablet or desktop computer/laptop. Following the course videos is easier on a larger screen.
No, you can’t see that. All courses are set to have unlimited access.
In principle, you have access to all my courses for years. However, if a course becomes outdated or I decide to stop after a few years, I can delete it one year after the last registration, because I don’t promise lifetime access. Hence the phrase “Always at least 1 year unlimited access”.
Yes, ofcourse that’s possible. If you no longer use the website and want to delete your account, please send a message via the contact form with your request. I will manually ensure your account is deleted and your personal data is removed from the system.
Please note: I cannot completely delete order information. This information remains in my records for a certain period due to the statutory retention period of 7 to 10 years prescribed by the Dutch Tax and Customs Administration.
